Shipping & Return

Dr. Melaxin maintains a return and refund policy intended to balance customer satisfaction with product safety and operational standards. Customers who receive an order and wish to request a return may do so within fourteen days of the delivery date. The delivery date is determined based on the confirmation provided by the shipping carrier. Requests made after this period may no longer qualify for return processing, so customers are encouraged to review their orders promptly once they arrive.

For a product to be eligible for return, it must remain in the same condition in which it was originally delivered. Items must not have been opened, used, or altered in any way. The packaging should remain intact, including all original seals, tags, and protective materials. Any accessories, inserts, or documentation included with the product should also be returned together with the item. In addition, proof of purchase such as an order confirmation or receipt is required in order to verify the transaction. Customers must contact Dr. Melaxin before sending any items back. Returns that are shipped without prior approval or without following the provided instructions may not be accepted.

To begin the return process, customers should contact the customer support team by email at Dr.Melasxin@outlook.com. Once the request is reviewed and approved, detailed instructions will be provided regarding how and where the item should be sent. Customers are responsible for arranging the return shipment and covering the associated shipping costs. If the original order qualified for free delivery, the standard outbound shipping fee may be deducted from the final refund amount. Returned products must be sent to the designated Dr. Melaxin warehouse address specified during the return approval process.

According to the brand’s refund guidelines, each individual customer may receive a full refund for a maximum of one product. This policy helps ensure fairness for all customers while also protecting the integrity of the return system. Once the returned item is received by the warehouse, it will undergo an inspection process to confirm that it meets the conditions required for return eligibility. Customers will be notified once the review has been completed and will be informed whether the refund has been approved.

If the refund is authorized, the amount will be issued to the original payment method used when placing the order. Refunds are generally processed within ten business days following approval. However, the time it takes for the funds to appear in the customer’s account may depend on the policies of the bank, credit card company, or payment provider. These financial processing times are outside the direct control of Dr. Melaxin. If more than fifteen business days have passed since a refund was approved and the amount has not appeared in the account, customers are encouraged to contact customer support for further assistance.

All return and exchange requests are subject to review by the Dr. Melaxin Customer Center. Requests that do not follow the return policy requirements, or those that are modified after submission in a way that conflicts with the policy, may be declined. In addition, if a shipment is returned to the sender because it was not claimed or was refused by the recipient, the customer will be responsible for any related shipping costs. Dr. Melaxin cannot assume responsibility for packages returned under those circumstances.

Shipping timeframes provided during the ordering process are estimates and may vary depending on logistics conditions. Orders are typically prepared and dispatched within five to seven business days after the order is placed. During periods of higher order volume, processing may require an additional one or two business days. Once a shipment has been sent, customers will receive a tracking number via email, allowing them to monitor the delivery progress.

Certain delivery destinations are not supported due to shipping restrictions. These include locations such as American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, Hawaii, Alaska, military bases, and P.O. Box addresses. Customers should confirm that their shipping address is eligible before completing an order.

It is recommended that customers examine their packages immediately after delivery. If any item appears damaged, defective, or incorrect, the issue should be reported to Dr. Melaxin as soon as possible. Prompt notification allows the support team to review the situation quickly and determine an appropriate resolution.

Some products are not eligible for return due to their specific characteristics. This includes items that are perishable, customized, or personalized. Certain personal care and beauty products may also be excluded once opened for hygiene reasons. Additionally, hazardous materials, flammable liquids, gases, discounted sale items, and gift cards cannot be returned. Customers who are unsure whether a particular item qualifies for return should contact customer support before submitting a request.

For customers who wish to exchange a product for a different one, the most efficient method is to complete an approved return for the original item and then place a separate new order for the desired replacement. This process allows the replacement product to be shipped more quickly without waiting for the entire exchange process to be completed.

Customers who place orders within the European Union may also benefit from a fourteen-day cooling-off period in accordance with consumer protection regulations. During this time, an order may be canceled or returned without providing a reason, provided the item remains unused, unopened, and in its original packaging, along with proof of purchase. This policy ensures that customers within the EU have the opportunity to reconsider their purchase while maintaining product safety standards.